Privacy Policy
Last updated: april 2026
1. Our Commitment to Your Privacy
At The Frequency, trust and safety are foundational to the spaces we create.
We are committed to protecting your personal information and handling it with care, integrity, and respect. Whether you are engaging with us through our website, attending a training or retreat, or participating in our community, we honour the sensitivity and significance of the information you share with us.
This Privacy Policy outlines how we collect, use, store, and protect your personal information.
2. Who We Are
This Privacy Policy applies to The Frequency (“we”, “us”, “our”), including all services, offerings, trainings, retreats, events, and online platforms operated by us.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
3. What is Personal Information?
Personal information is any information that identifies you or could reasonably identify you.
This may include:
Your name, email address, phone number, and address
Payment and transaction details
Information you share in forms, applications, or communications
Information about your preferences, interests, or participation in our offerings
4. How We Collect Your Information
We collect personal information when you engage with us, including when you:
Sign up to our mailing list or download resources
Register for a training, retreat, or event
Complete an application or intake form
Make a purchase or payment
Contact us via email, website, or social media
Participate in surveys, feedback, or community spaces
We may also collect limited technical data automatically through our website (such as IP address, browser type, and pages visited) using cookies and similar technologies.
5. Sensitive Information
Due to the nature of our work, you may choose to share more personal or sensitive information with us.
This may include:
Emotional wellbeing or personal reflections
Family or relational dynamics
Health or background information (particularly for retreats or trainings)
We only collect this information:
With your consent
When it is relevant to your participation
For the purpose of supporting your experience and ensuring safety
We treat all sensitive information with a high level of care and confidentiality.
6. Why We Collect Your Information
We collect and use your information to:
Provide our services
Facilitate your participation in trainings, retreats, and programs
Assess suitability and support participant safety
Communicate important information about your booking or experience
Manage our relationship with you
Respond to enquiries
Provide support and follow-up
Process payments and bookings
Improve and grow our offerings
Understand how people engage with our work
Improve our programs, content, and experiences
Marketing and communication
Send you updates, newsletters, or invitations (you can opt out at any time)
Share offerings that may be relevant to you
7. Retreats, Trainings & Participant Responsibility
When you apply for or attend a training or retreat, we may collect additional information to:
Assess whether the experience is appropriate for you
Ensure the safety and wellbeing of all participants
Prepare and support you before, during, and after the experience
Participation in group experiences may involve voluntary sharing of personal information with others.
While we uphold strong guidelines around confidentiality, we cannot guarantee how other participants may use or share information disclosed in group settings.
8. Photography, Video & Media
From time to time, we may capture photographs, video, or audio during trainings, retreats, or events for documentation and promotional purposes.
We aim to do this respectfully and with awareness of the sensitivity of these spaces.
If you do not wish to be included in any images or recordings, you may notify us at any time before or during the experience, and we will fully respect your wishes.
9. Cookies & Online Tracking
Our website may use cookies and similar technologies to:
Improve your browsing experience
Understand how our website is used
Deliver relevant advertising through platforms such as Meta and Google
You can adjust your browser settings to refuse cookies if you prefer.
10. Third-Party Services
We use trusted third-party platforms to operate our business and deliver our services, including:
Squarespace (website hosting)
PayPal, PayFast and other payment providers
Email marketing platforms
Social media platforms
These providers may have access to your information only as necessary to perform their services and are required to handle it securely.
11. International Data Transfers
As we operate across different regions (including Australia and South Africa), your information may be stored or processed outside your country of residence.
We take reasonable steps to ensure your data is handled securely wherever it is processed.
12. Data Security & Storage
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
However, no system is completely secure, and we cannot guarantee absolute security.
We retain your information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
13. Your Rights
You have the right to:
Request access to your personal information
Request corrections to your information
Withdraw consent to marketing communications
Lodge a complaint if you believe your privacy has been breached
To exercise these rights, please contact us using the details below.
14. Children’s Privacy
Where our work involves children or young people, personal information will only be collected with the consent of a parent or legal guardian.
15. Updates to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
16. Contact Us
If you have any questions, concerns, or requests regarding your privacy, please contact:
The Frequency
hello@thefrequency.global
www.thefrequency.global